Terms and conditions
1. General agreement / Conclusion of a distance contract
1.1 Limited liability company “TRODO”, registration No 40103904244, registered address: Plieņciema iela 16, Mārupe, Latvia, hereinafter – Trodo, provides content available at www.trodo.lv, hereinafter – the Website, and sells goods in accordance with the terms and conditions set out below, as well as delivery terms, return policy and other terms and conditions and operational policies that can be found on the Website, collectively – the Terms and Conditions. By making a purchase on the Website, the customer confirms that he/she has read, understands and agrees to comply with the Terms and Conditions without any restrictions or conditions.
1.2 If the customer, as a consumer, purchases the goods offered on the Trodo Website via the Internet, such mutual agreement shall be deemed to be a distance contract under the Consumer Rights Protection Law, Regulation No 255 “Regulations Regarding Distance Contracts” of the Cabinet of Ministers of the Republic of Latvia and related legislation.
1.3 If the customer who has ordered and purchased goods on the Website has no legal capacity or capacity to act, a legal representative (parent or guardian) of such person shall be responsible for the order and payment for the goods. In such case, the order cannot be cancelled and the payment is non-refundable.
1.4 When registering on the Website, the customer creates his/her account through which he/she can conclude a Distance Contract. A Distance Contract for the purchase of goods shall be deemed to be concluded as of the time of payment for the goods.
2. Privacy
Information on how Trodo handles your personal data is available in the Privacy Policy section on the Website.
3. Purpose of the website
The Website was created and is maintained by Trodo. The website has been designed to allow customers to familiarize themselves with the goods sold by Trodo and ensure their purchase, as well as to ensure effective communication with Trodo regarding the selection and purchase of goods offered on the Website.
4. Intellectual property
4.1 All information available on the Website, including but not limited to trademarks, logos, text, graphics, audio clips, video, compilations and layout thereof, hereinafter – the Content, is the property of Trodo or its partners and is protected by laws and regulations of the Republic of Latvia. Use of the Content in a manner that could infringe the intellectual property rights of Trodo or its partners is prohibited.
4.2 Reproduction or republication of the Website Content in whole or in part is prohibited.
5. Goods
5.1 The Trodo Website offers spare parts, accumulators, car accessories, electronics and tools for passenger cars and light commercial vehicles, hereinafter – the Goods.
5.2 Trodo provides true and extensive information regarding the technical specifications of the Goods, and, to the extent possible, information about car models which the Goods are suitable for. If you are unsure if certain Goods are suitable for particular car models, please contact Trodo before placing an order.
5.3 Trodo’s Website provides maximally accurate information regarding the available products, but Trodo cannot guarantee that the information regarding the Goods is fully representative of the products.
5.4 All Goods purchased on the Website are covered by the manufacturer’s warranty which is separately laid out for each one of the Goods, i.e. the guarantor, warranty term, amount and conditions. Regardless of the manufacturer’s warranty, the customer, as a consumer, has a statutory right to submit a claim regarding Goods that do not comply with the Terms and Conditions within 24 (twenty-four) months from the date of delivery of the Goods.
5.5 To exercise the warranty right, the consumer fills out the return form attached to each purchase and together with the Goods delivers it to the Trodo office at Plieņciema iela 16, Mārupe, LV -2167 during the Trodo office hours or send it by post to Trodo office.Trodo sends the Goods to the manufacturer without delay to establish a warranty case, if possible. If the manufacturer of the Goods confirms the non-compliance of the Goods with the quality standards, Trodo will refund you for the purchased Goods. If the manufacturer of the Goods does not approve the non-compliance of the Goods with the quality standards, we will provide you with a motivated explanation of the reasons.
6. Pricing policy
6.1 All prices on the Website are indicated in EUR. All prices include VAT or other taxes and fees, if applicable. Depending on the chosen type of delivery, order amount and delivery address, Trodo may apply a delivery charge to the order which will be clearly indicated before the payment is approved and will be included in the total order cost.
6.2 Trodo will indicate the total price of the Goods, including all taxes and fees, as well as delivery or postal charges, prior to the conclusion of the Distance Contract. If Trodo is unable to calculate the delivery or postal charges in advance, Trodo will inform the customer about it.
6.3 If Trodo finds that the order price differs from the price indicated on the Website at the time of placing an order, Trodo will contact the customer and will offer to cancel the order. If Trodo fails to contact the customer, the order will be deemed to be cancelled and Trodo will refund the customer for all payments made with respect to the particular order.
7. Payment
Information on payment methods and procedures is available on the Payment section on the Website.
8. Terms of delivery
8.1 Information regarding the types, procedures and costs for order receipt and delivery is available on the Terms of Delivery section on the Website. Information regarding the availability of Goods, as well as the receipt and delivery times, is available at each product description.
8.2 By placing an order, the customer agrees that Trodo prepares the invoice electronically and it is valid without signature. Trodo can provide a delivery note in printed form
9. Indemnity
10.1 The customer undertakes to indemnify, defend and protect Trodo from any harm, losses, damages or costs as well as attorney fees resulting from any claim, case or action brought by a third party for violation of the Terms and Conditions, any errors in any of the customer’s representations or warranties or customer’s use of the Website.
10. Dispute resolution
11.1 Any disputes regarding the customer’s authorisation on the Website or arising from the execution, interpretation or termination of the Distance Contract shall be settled through mutual negotiations.
11.2 Within the time limits and the form laid out in the laws and regulations, Trodo will respond to any applications submitted by the customer and will inform the customer about the possible ways to enforce the particular claim or solve the particular dispute, or about any alternative ways to enforce the particular claim.
11.3 If the dispute cannot be resolved through peaceful mutual negotiations, the customer, as a consumer, may bring an action before the courts of the Republic of Latvia, which is Trodo’s country of establishment, or before the courts of the country in which the customer resides (domiciles) as a consumer.
Trodo can bring an action against the customer as a consumer only before the courts of the Member State in which the customer resides (domiciles) as a consumer.
11.4 With these Terms and Conditions Trodo does not in any way limit the customer’s right to turn to the Consumer Rights Protection Centre for the protection of his/her consumer rights.